+7 (911) 201-12-01 help@hermesoriginalbags.com

FaQ

What are the payment methods?

  • Bank Transfer
  • Western Union
  • Wise

Can I Be Sure My Item Is Authentic?
Buying from us guarantees the purchase of an authentic product. Every item found on our site or Instagram, product is guaranteed authentic. We have established networks from which to access our product and usually know the original origin of purchase, which substantially reduces the risk of fraudulent merchandise. Every item is inspected by our in-house team of experts for authenticity and condition. In the rare instances that we wish to have a second opinion, we work with the industry's most trusted third party authenticators for every brand we carry. And each item carries our money-back guarantee in the event that a purchased item is found not to be authentic.

Why Do You Have A "Final Sale" Policy For Most Items?
Most of our items are in pristine, never carried condition similar to having purchased them direct from the boutique. While in our possession, these items are carefully maintained in a temperature controlled environment and in their original boxes. They are only taken out for inspection, photography and packing and protective gloves are worn at every step. We reserve the right to reject a return if the item appears to have been used.

When Will My Item Ship?
HermesOriginalbags.com normally ships within 2-3 business days of receipt of payment.

Do You Ship Worldwide?
HermesOriginalbags.com ships worldwide using DHL. Items shipped are insured for the amount of the value declared on the customs forms. Clients are responsible for all customs charges.

Is My Information Secure?
We value our users privacy and all information is secure. All payment information is kept confidential

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